Fleet Management Solutions
We provide a fully comprehensive range of services across the whole fleet management spectrum. What sets us apart is the way we go about delivering these to our clients, operating in a way that ensures the solution is fully tailored to suit and delivered with the customer in mind.
This bespoke fleet management solution is delivered through a highly focused and motivated team, complemented by personalised web-based interactive technology.
We recognise that running a fleet of vehicles is one of the largest areas of spend for many organisations. And it should be managed very carefully to get best value and make sure that everything runs smoothly. You can trust us to take care of a wide range of fleet related activities, which can include:
Sourcing new vehicles
Accident management services
Administering your fleet policy
Liaising with drivers
Handling fleet administration
Providing temporary vehicles
Managing reallocations within the fleet
Duty of care
Fleet strategy and policy advice
Add to this comprehensive range of services, a very high level of customer service delivery which is led from the top by a highly experienced senior management team, working with you to deliver your fleet management requirements.
Our fleet management arm, CLM Fleet Management, has been a leader in corporate fleet management service provision in the UK since 1981.
CLM pioneered the concept of Total Fleet Outsourcing and this enables clients to place the management of their vehicle fleets with a specialist provider who has the capability to manage a variety of mixed fleet scenarios without any conflict of interest.
Our competitive tender model and forensic cost management is geared up to save you money.
Our Contract Management service is a competitive alternative to a sole supply contract hire arrangement with no need to increase your internal administration. Our competitive tender model provides individual vehicle order tendering across a range of competing suppliers. This finds you the lowest priced lease rental without any of the hassle involved in shopping around – it’s all done through our systems.
So you get all the ‘one-stop shop’ benefits of a single supplier but can retain the competitive tension that keeps costs down.
As an independent company with no ties or allegiance to any one manufacturer or dealer group, we can provide a centralised sourcing service to suit your fleet. With a network of preferred suppliers across all UK franchises, you will benefit from our buying power, based on the purchase of thousands of new vehicles each year.
Driving down fleet costs whilst maintaining driver mobility is the cornerstone of our Maintenance Management service. Delivered through a web-based or call centre booking facility, drivers access a national network of preferred garage servicing outlets which combine franchised, non-franchised, and mobile repairer options.
An in-house team of experienced fleet controllers ensures costs are pre-authorised in line with the work to be undertaken against agreed dealer labour and parts charges. CLM manages garage invoice administration, consolidating all validated costs, with full cost centre analysis. Consumables such as tyres, batteries and exhausts are also supplied through a comprehensive network of national suppliers, and are subject to the same stringent event and cost control.
By outsourcing activities involved in running a fleet of vehicles, you can ease your administrative burden, leaving us to do the leg work whilst you focus on your core business activities. Our services can encompass policy formulation and administration, validation of driver entitlement, meeting individual driver needs through a bespoke web-based costing and ordering system, through to co-ordination of secondary suppliers for items such as mobile phones, tracking systems, and safety equipment.
We can also help you to meet Duty of Care responsibilities in relation to drivers undertaking business mileage, whether in a company car or their own vehicle. Whether through the provision of annual driving licence reviews via the DVLA, insurance checks for own car users through the Motor Insurance Database, driver training and risk management programmes, or expert policy guidance, we can provide the support you need.
Managing driver and vehicle downtime is the essence of successful and cost-effective accident administration. From the efficient processing of the initial driver incident report via electronic claim form; the identification of the nearest approved repairer; coordination of damage inspection and approval; and the handling of all related supplier and third party paperwork, the entire process is handled in-house by CLM’s own team of experienced claims administrators.
Through a web portal, clients can view all aspects of their individual claims including incident circumstances, images of damage and the current status of repair. In addition, a range of comprehensive reports can be downloaded that provide detailed information to assist in risk management and identifying key driver trends within a fleet. The provision of courtesy cars and the control of costs associated with any temporary hire vehicles are managed by the same team of accident administrators – ensuring that we provide a co-ordinated and pro-actively managed response.
By centralising a range of services such as maintenance management, accident claims administration, database management, and hire car provision, drivers can enjoy a one-stop shop for all their fleet needs across a range of suppliers.
Whether a company chooses to outsource some or all of its fleet administration, the ability for both drivers and client contacts to access key services, fleet information and database reporting 24 hours a day is a prerequisite. CLM’s online ‘FleetActive’ web tool provides interactive real time access to fleet data, with a facility for clients to edit key fields such as driver contact details, cost centres and monthly business mileage logs.
The booking of hire cars, maintenance and servicing visits and vehicle collections are all online features of ‘FleetActive’. This combines with a comprehensive vehicle costing database enabling drivers to select their preferred choice of vehicle together with optional extras where permissible and in line with individual client policies.
Through our accident management portal, detailed risk management reporting, incident information and images of vehicle damage are all accessible and downloadable. ‘FleetActive’ delivers comprehensive and highly efficient data and service facility access at any time a user requires it, to complement the very personal attention that CLM delivers through its designated client service staff.
The combination of flexibility and clarity in the quoting system was very useful and is complemented by a team of people that really understand customer service. Calls are always answered quickly, questions are met with answers and problems with solutions – outstanding!